Below are the most frequently asked questions by our customers.
How much will it cost to clean my home?
When determining your home cleaning cost, we recognize that every home is as unique as the homeowner, and every home cleaning fee is individually based. Things that will affect your home cleaning cost include number of residents, number and type of pets, clutter, floor types, the size of your home and how often you want our cleaning technicians to clean.
Will it cost the same each time you come to my home?
The first visit usually costs more than subsequent visits, generally at that first cleaning our cleaning technicians get the home up to Clean Break standards. Once the first cleaning has been completed, your home’s cleanliness can be easily maintained with our regular visits. Regular home cleaning services are charged as a flat fee. You will receive an estimate for both the initial and the regular home cleaning services up front. Once the initial home cleaning has been completed, we will confirm the regular home cleaning price. But after one month without cleaning we will consider the following visit, like a first time cleaning.
Will you come on the same day and time for each clean?
While we can commit to a specific day, there are many factors throughout the day that may affect our actual arrival time, but it will usually be the same day and time. We always call or text you the day before to remind you of the schedule cleaning with us. If you need to change the day and/or time for the cleaning,
please call or text us with no less than 7 days in advance.
How do I prepare my home for a cleaning service?
It’s as simple as this:
Don’t spend any time cleaning before we arrive! Cleaning homes is what we do, after all, right? You only have to:
- Remove clutter so we can effectively clean all surfaces,
- Find a good spot for your pets so they are comfortable while we clean,
- Put out clean sheets if we will be changing your linens.
Do I need to be home during the cleaning?
It’s your option. In fact, most of our customers prefer not to be home when we clean. However, if you like to be at home it will be no problem for us. If you choose to provide us with a key, the garage code, and/or assigns us a guest alarm code rest assured that your security is our highest priority.
What if I’m not satisfied with the service?
Call or text us within 24 hours and we will re-clean the area at no cost.
Who will be cleaning my home?
A team of cleaning technicians, trained and employed by Clean Break Cleaning Company, will clean your home, and it will be the same team each time This approach helps our team get to know the unique needs of your home, thus ensuring a consistent, quality cleaning each and every time. Using this method also permits you, as the customer, to know who is in your home and ultimately leaves you feeling more secure Occasionally there may be a change in a team member due to illness, vacations and staff changes. Each team includes a team leader who will be familiar with your home, to ensure that all the tasks are completed managers will check in with you periodically.
What if I need to reschedule the cleaning?
Call, text or email us with a minimum 24 hrs. notice prior to your home cleaning day. Respecting our procedure for reschedules helps ensure you will get the best home cleaning service possible. Our cancellation policy is $75 although we want to help you avoid incurring these fees!
Do I need to provide house cleaning supplies?
We provide all cleaning equipment and products. If you have a special cleaning product that you would like for us to use, please be sure to let us know.
What if accidentally lock the cleaning crew out on my cleaning day?
Just as with rescheduling fees, if you lock the team out on cleaning day, you will be assessed a lock-out fee. The lock-out fee is $75.
What should I do with my pets during the cleaning?
If you have pets, we prefer them to be restricted from entering the areas that we clean to allow us to clean your home better and more efficiently, however we are pet friendly and will be very careful around them. Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside. We also ask that you secure them as appropriate in case visitors make them nervous. For sanitary and safety reasons, our teams are not permitted to clean flea infested homes or pick up animal excrement.
Are my valuables safe?
If you have special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area cleaned. Clean Break carries all the necessary insurances in the event of any damage.
What should I do about my security/alarm system on cleaning day?
Please make the necessary arrangements to give our team of cleaning technicians free access to your home.
How do I pay for my home cleaning?
Payment is due the day of each scheduled clean. Most of our customers simply leave a check or cash on the kitchen counter.
Check policy.
If your check is returned for any reason by the bank, a processing fee of $35.00 will be charge.
What is your cancellation fee?
All cleaning services can be canceled up to 24 hours prior to the schedule service. If the costumer decides within the 24 hours time limit, Clean Break Cleaning Company will charged $75.00.
What is the lock-out fee?
If the team is unable to enter your home due to the customer’s fault (door is locked, pets not contained or if the team is turned away at the door of a regular schedule cleaning) there will be a lock-out fee assessed in the amount of $75.
How do I schedule an appointment?
